June 15, 2020 12:00PM
Using data science and machine learning for improved customer support
In this blog post we’ll explore three tricks that can be used for data science that helped us solve real problems for our customer support group and our customers. Two for natural language processing in a customer support context and one for identifying attack Internet attack traffic....
April 17, 2020 1:00PM
Time-Based One-Time Passwords for Phone Support
Cloudflare Enterprise customers can now authenticate themselves for phone support using TOTP tokens, either by using an authenticator app or generating single-use tokens from the Cloudflare Dashboard....
April 07, 2020 12:00PM
Project Crossbow: Lessons from Refactoring a Large-Scale Internal Tool
Crossbow is a tool that is now allowing Cloudflare’s Technical Support Engineers to perform diagnostic activities from running commands (like traceroutes, cURL requests and DNS queries) to debugging product features and performance features using bespoke tools....
March 04, 2020 1:00PM
Pwned Passwords Padding (ft. Lava Lamps and Workers)
Starting today, we are offering a new security advancement in the Pwned Passwords API - API clients can receive responses padded with random data....
December 25, 2018 5:42PM
Concise Christmas Cryptography Challenges 2019
We've put together some Christmas Cryptography questions. Do you think you can solve them?...