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August 16, 2022 2:00PM
The Cloudflare Support team has launched a new Support Portal. The portal will give you access to self-help resources, diagnostics with troubleshooting guides, and will provide for easier ticket submission...
June 15, 2020 12:00PM
Machine Learning Data Support EngineeringIn this blog post we’ll explore three tricks that can be used for data science that helped us solve real problems for our customer support group and our customers. Two for natural language processing in a customer support context and one for identifying attack Internet attack traffic....
April 17, 2020 1:00PM
Security 2FA Support AuthenticationCloudflare Enterprise customers can now authenticate themselves for phone support using TOTP tokens, either by using an authenticator app or generating single-use tokens from the Cloudflare Dashboard....
April 07, 2020 12:00PM
Tools Cloudflare Access Support SpectrumCrossbow is a tool that is now allowing Cloudflare’s Technical Support Engineers to perform diagnostic activities from running commands (like traceroutes, cURL requests and DNS queries) to debugging product features and performance features using bespoke tools....
July 24, 2018 6:32PM
HTTPS Chrome SSL Support SecurityIt's no secret that Cloudflare operates at a huge scale. Cloudflare provides security and performance to over 9 million websites all around the world, from small businesses and WordPress blogs to Fortune 500 companies. That means one in every 10 web requests goes through our network....
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May 07, 2017 8:35PM
Last Thursday, ProPublica published an article critiquing our handling of some abuse reports that we receive. Feedback from the article caused us to reevaluate how we handle abuse reports. As a result, we've decided to update our abuse reporting system....
