Last Thursday, ProPublica published an article critiquing our handling of some abuse reports that we receive. Feedback from the article caused us to reevaluate how we handle abuse reports. As a result, we've decided to update our abuse reporting system.
Back in late 2009, CloudFlare's service began to take shape and our website first went online. While in the early days I had contributed to CloudFlare's early code, we quickly hired engineers to join Lee's team who were far smarter than I.
One of the behind the scenes topics we think about a lot at CloudFlare is how to handle abuse of our network. I realized that we hadn't exposed our thoughts on this clearly enough. In the next few days, we'll be making some minor updates to our Terms of Service.
As the internet has grown, phishing attacks have continued to be a problem. While better awareness and focus on security has helped reduce their number, the RSA and other services tracking phishing still show that somewhere between 20-30,000 phishing attacks generally occur every month.