Since we first started reporting in 2013, our transparency report has focused on requests from U.S. law enforcement. Previous versions of the report noted that, as a U.S. company, we ask non-U.S. law enforcement agencies to obtain formal U.S. legal process before providing customer data.
In a blogpost yesterday, we addressed the principles we rely upon when faced with numerous and various requests to address the content of websites that use our services.
Dealing with abuse complaints isn’t easy, for any Internet company. The variety of subject matters at issue, the various legal and regulatory requirements, and the uncertain intentions of complaining parties combine to create a ridiculously complex situation.
Phishing is the absolute worst. Unfortunately, sometimes phishing campaigns use Cloudflare for the very convenient, free DNS.
Last Thursday, ProPublica published an article critiquing our handling of some abuse reports that we receive. Feedback from the article caused us to reevaluate how we handle abuse reports. As a result, we've decided to update our abuse reporting system.