Dealing with abuse complaints isn’t easy, for any Internet company. The variety of subject matters at issue, the various legal and regulatory requirements, and the uncertain intentions of complaining parties combine to create a ridiculously complex situation.
Phishing is the absolute worst. Unfortunately, sometimes phishing campaigns use Cloudflare for the very convenient, free DNS.
Last Thursday, ProPublica published an article critiquing our handling of some abuse reports that we receive. Feedback from the article caused us to reevaluate how we handle abuse reports. As a result, we've decided to update our abuse reporting system.
Proxying around 5% of the Internet’s requests gives us an interesting vantage point from which to observe malicious behavior. However, it also makes us a target.
Back in late 2009, CloudFlare's service began to take shape and our website first went online. While in the early days I had contributed to CloudFlare's early code, we quickly hired engineers to join Lee's team who were far smarter than I.